Shipping & Return Policy

We ship to Sweden and selected European countries. Delivery options and prices are set individually by each breeder and are shown clearly at checkout.

Available delivery methods may include: home pickup, local delivery, pick-up point and animal-adapted shipping (insulated box with heat/cold pack).

Shipping costs are stated inclusive of VAT and are added to the order total at checkout.

Delivery time varies depending on the chosen method and the breeder's location. Estimated delivery time is stated in the order confirmation.

Live animals are shipped on weekdays only (usually Monday–Wednesday) to minimise transit time and reduce the risk of the shipment spending a weekend in transit.

During periods of extreme heat or cold, shipping of live animals may be postponed by the breeder for animal welfare reasons. You will be notified by email in that case.

Live shrimp are living creatures and shipping always involves a certain risk. We do everything we can to ensure safe delivery, but we cannot guarantee survival during transport.

Live animals are not covered by the statutory right of withdrawal, as they are perishable goods under the Distance Contracts Act.

For non-perishable products (food, accessories, equipment) a 14-day right of withdrawal applies from the date of receipt, in accordance with the Distance Contracts Act.

Made-to-order and custom-built products (e.g. custom-measured aquariums) and services are not covered by the right of withdrawal.

To exercise your right of withdrawal, use the "Withdraw" button on the relevant order under My pages before the 14-day period expires. You will immediately receive an acknowledgment by email. The product must be in undamaged, unopened original condition.

Return shipping is always paid by the buyer. The original outbound shipping cost is refunded for a full withdrawal.

Refunds are made within 14 days of us receiving the return, using the same payment method as the original purchase.

If a product arrives damaged or you receive the wrong item, contact us within 3 days of delivery at info@aquashrimp.se.

Include your order number, a description of the problem and clear photos. We will arrange a replacement or full refund at no cost to you.